Client-Focused IT Solutions Engineer

Global Payments; Troy (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Global Payments is seeking a Professional Services Technician to join our IT Support Team in the United States. You will install hardware and software solutions, resolve technical challenges, and collaborate with cross-functional teams to ensure client success and durable business outcomes.

You will translate complex technical concepts into business-friendly language for diverse audiences, manage multiple priorities with precision, and travel up to 90% to support clients across the globe.

Qualifications

• Experience partnering with clients to understand business needs and deliver outcomes.
• Strong problem-solving and analytical abilities to diagnose complex issues.
• Ability to communicate technical concepts to non-technical stakeholders.
• Experience prioritizing multiple tasks with accuracy and accountability.
• Willingness to travel up to 90%.

Responsibilities

• Install hardware and software solutions, delivering timely, effective resolutions to minimize disruption and strengthen client relationships.
• Drive successful issue resolution by leading investigations and coordinating cross-functional stakeholders.
• Influence product and service improvements by identifying recurring trends and root causes.

Skills

Client engagement

Analytical thinking

Technical communication

Multitasking

Education

Bachelor's degree

Job description

Global Payments is seeking a Professional Services Technician to join our IT Support Team in the United States. You will install hardware and software solutions, resolve technical challenges, and collaborate with cross-functional teams to ensure client success and durable business outcomes.

You will translate complex technical concepts into business-friendly language for diverse audiences, manage multiple priorities with precision, and travel up to 90% to support clients across the globe.