Field Services Technician II: Onsite Tech & Customer Support

Ricoh USA, Inc.; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K

Tuition assistance

Paid vacation

Job summary

Ricoh USA, Inc. in Milwaukee seeks a Field Representative II to service and repair Ricoh devices at customer locations within a defined geographic area. The role includes diagnostics, installations, and customer training, with a focus on high-quality service and device performance.

The position emphasizes field service excellence, territory management, and collaboration with sales partners to maximize equipment leads and upgrades, while maintaining inventory and following company policies.

Qualifications

• Requires journeyman level technical knowledge gained through completion of technical school and 2+ years of related experience.
• Requires a valid state driver’s license and auto insurance coverage per company policy due to extensive use of personal vehicle.

Responsibilities

• Services and repairs a variety of company products at customer locations within a geographic area.
• Manages territory, inventory, and customer relationships.
• Drives revenue through supply leads and contract sales.
• Performs diagnostics, installation, removal, and retrofits on equipment; provides customer training on printing functions.

Skills

Electro-mechanical knowledge

Customer service skills

Interpersonal communication

Reading technical manuals

PC software basics

Diagnostics & troubleshooting

Education

Technical school training

2+ years related experience

Tools

PC diagnostics tools

Printer maintenance tools

Basic networking setup

Job description

Ricoh USA, Inc. in Milwaukee seeks a Field Representative II to service and repair Ricoh devices at customer locations within a defined geographic area. The role includes diagnostics, installations, and customer training, with a focus on high-quality service and device performance.

The position emphasizes field service excellence, territory management, and collaboration with sales partners to maximize equipment leads and upgrades, while maintaining inventory and following company policies.