Field Services Technician - Office Equipment Expert

Ricoh USA, Inc.; Chicago (IL); On-site; USD 34,000 - 41,000; Full time

Job summary

Ricoh USA, Inc. is seeking a Field Specialist in the Southern Chicago area to service and repair a core set of office products at customer locations. You will manage territory, inventory, and customer relationships while providing 2nd level technical support to other technicians.

Requires 3+ years of related experience, a technical school credential, and one industry certification. Valid driver's license and auto insurance are required; travel is extensive within the territory.

Qualifications

• Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience.
• Requires 1 Industry Certification and sustained performance.
• Requires a valid state driver’s license and auto insurance per Ricoh policy.

Responsibilities

• Servicing and repairing a core set of highly complex office products.
• Manage territory, inventory and customer relationships.
• Provide 2nd level technical support to other technicians.
• Drive revenue opportunities through supply leads and contract leads.
• Assist in territory management and call handling procedures.

Skills

Electro-mechanical

Electronics

Problem solving

Communication

Education

Trade School diploma

Job description

Ricoh USA, Inc. is seeking a Field Specialist in the Southern Chicago area to service and repair a core set of office products at customer locations. You will manage territory, inventory, and customer relationships while providing 2nd level technical support to other technicians.

Requires 3+ years of related experience, a technical school credential, and one industry certification. Valid driver's license and auto insurance are required; travel is extensive within the territory.