Field Services Technician II - Onsite Repairs & Support

Ricoh USA, Inc.; New Orleans (LA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

401K

Tuition Assistance

Paid Vacation

Job summary

Ricoh USA, Inc. is seeking a Field Service Technician II to service and repair Ricoh equipment at customer sites in the New Orleans area. You will troubleshoot, install, and retrofit devices, manage part inventory, and support sales opportunities.

The role requires a valid driver's license, ability to travel, and strong customer service and technical skills. Workplace is primarily on-site with required mobility between client locations.

Qualifications

• Journeyman level technical knowledge typically gained through technical school.
• Requires a valid state driver's license and auto insurance coverage for frequent personal-car use.

Responsibilities

• Achieves expected productivity levels within workload and experience.
• Manages territory, inventory, and customer relationships.
• Demonstrates excellent technical and customer relation skills.
• Actively drives revenue through leads, contract sales, and service opportunities.

Skills

Electro-mechanical

Digital literacy

Customer service

Troubleshooting

Education

Technical school diploma

Job description

Ricoh USA, Inc. is seeking a Field Service Technician II to service and repair Ricoh equipment at customer sites in the New Orleans area. You will troubleshoot, install, and retrofit devices, manage part inventory, and support sales opportunities.

The role requires a valid driver's license, ability to travel, and strong customer service and technical skills. Workplace is primarily on-site with required mobility between client locations.