Senior Field Tech & Territory Lead (Office Equipment)

Ricoh Americas Corporation; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

Health Savings Account

Flexible Spending Account

Job summary

Ricoh Americas Corporation is seeking a Senior Field Service Technician to service and repair complex office products at customer sites, usually within a defined geographic area. The role involves territory management, inventory control, and providing 2nd level technical support to fellow technicians.

The position emphasizes diagnosing, installing, removing, and retrofitting equipment, with travel and on‑site customer engagement. A valid driver’s license and a Ricoh certification are required.

Qualifications

• Requires high level technical skills from technical school with 3+ years related experience.
• Requires 1 Industry Certification and sustained performance for 2+ years.
• Requires valid state driver’s license and auto insurance per Ricoh policy.

Responsibilities

• Servicing and repair of core, highly complex office products.
• Manage territory, inventory, and customer relationships.
• Provide 2nd level technical support to other technicians.

Skills

Electro‑mechanical

Equipment knowledge

Diagnostics

2nd level support

Territory management

Customer service

Education

Technical school

Job description

Ricoh Americas Corporation is seeking a Senior Field Service Technician to service and repair complex office products at customer sites, usually within a defined geographic area. The role involves territory management, inventory control, and providing 2nd level technical support to fellow technicians.

The position emphasizes diagnosing, installing, removing, and retrofitting equipment, with travel and on‑site customer engagement. A valid driver’s license and a Ricoh certification are required.