Field Services Technician & Territory Lead

Ricoh USA, Inc.; Champaign (IL); On-site; USD 30,307 - 31,684; Full time

Job summary

Ricoh USA, Inc. is seeking a Field Specialist to service and repair a core set of office products at customer locations, primarily in Champaign, IL. The role includes territory management, inventory control, and providing 2nd level support to fellow technicians.

Ideal candidates have 3+ years of related experience, a valid driver's license, and one industry certification. This position offers full-time hours and extensive travel within the region.

Qualifications

• Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.
• Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.
• Requires a valid state driver's license and minimum auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.

Responsibilities

• Specializes in servicing and repairing a core set of highly complex office products.
• Manages territory, inventory and customer relationships.
• Provides 2nd level technical support to other technicians.
• Drives revenue opportunities through leads and contract opportunities.
• Works under minimal supervision.

Skills

Electro-mechanical knowledge

Expert equipment knowledge

Interpersonal & verbal communication

Customer service excellence

Technical reading & interpretation

Education

High School Graduate

Job description

Ricoh USA, Inc. is seeking a Field Specialist to service and repair a core set of office products at customer locations, primarily in Champaign, IL. The role includes territory management, inventory control, and providing 2nd level support to fellow technicians.

Ideal candidates have 3+ years of related experience, a valid driver's license, and one industry certification. This position offers full-time hours and extensive travel within the region.