Field Services Lead — Elevate Team & Customer Outcomes

Ricoh USA, Inc.; Milwaukee (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Ricoh USA, Inc. in Milwaukee, WI seeks a Field Services Manager to lead a team of service technicians and ensure timely, cost-effective, and quality product service for Ricoh end users. The role focuses on achieving service goals while maintaining high customer satisfaction and productive field operations.

The position requires 6+ years related experience, a valid driver’s license, and the ability to inspire and train teams, manage resources, and drive performance improvements across territories.

Qualifications

• Requires associate degree or college level courses in business management; 4-year college degree is desirable.
• Requires a minimum of 6 years of related experience.
• Must have a valid Driver’s License and meet driving certification standards.

Responsibilities

• Provide daily direction and support to a team of technicians to ensure timely, cost-effective service delivery.
• Maintain high external customer satisfaction and positive relations with accounts.
• Spend 75%+ time in the field reviewing technicians’ work and customer interactions.
• Organize resources and assignments to maximize efficiency and job enrichment.
• Provide training and coaching to improve technician skills and territory management.

Skills

Leadership

Interpersonal skills

Customer service

Organizational skills

Written communication

Analytical ability

Computer literacy

Education

Associate degree in business management

Bachelor’s degree desirable

Job description

Ricoh USA, Inc. in Milwaukee, WI seeks a Field Services Manager to lead a team of service technicians and ensure timely, cost-effective, and quality product service for Ricoh end users. The role focuses on achieving service goals while maintaining high customer satisfaction and productive field operations.

The position requires 6+ years related experience, a valid driver’s license, and the ability to inspire and train teams, manage resources, and drive performance improvements across territories.