Senior Field Service Technician & Equipment Specialist

Ricoh Americas Corporation; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Ricoh Americas Corporation in Dallas, TX is seeking a Senior Field Service Technician to service and repair a core set of complex office products at customer sites within a territory. The role includes 2nd level technical support, training of staff, and close collaboration with sales to leverage leads.

A minimum of 3+ years in service with at least 2 years as a Technology Service Consultant I and one Industry Certification is required. A valid driver's license is required.

Qualifications

• Requires 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.
• Requires 1 Industry Certification and a valid state driver’s license and auto insurance coverage per Ricoh policy for roles involving extensive use of personal vehicle.
• Requires daily travel to customer locations and operating in various environments.

Responsibilities

• Specializes in servicing and repair of a core set of highly complex Ricoh office products.
• Manages territory, inventory, and customer relationships.
• Provides 2nd level technical support to other technicians.
• Drives revenue opportunities through service leads and contract sales.
• Adheres to company policies and safety guidelines.

Skills

Electro‑mechanical knowledge

Customer service

Diagnostics and repair

Territory management

Communication skills

On-site service

Education

Technical/Trade school training

Industry Certification

Tools

Office equipment repair tools

Diagnostic equipment

Job description

Ricoh Americas Corporation in Dallas, TX is seeking a Senior Field Service Technician to service and repair a core set of complex office products at customer sites within a territory. The role includes 2nd level technical support, training of staff, and close collaboration with sales to leverage leads.

A minimum of 3+ years in service with at least 2 years as a Technology Service Consultant I and one Industry Certification is required. A valid driver's license is required.