Field Services / Ops Lead Regional

Tata Consultancy Services Limited; St. Louis (MO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Med/Hi

Dental & Vision

Disability Planning & Insurance

Pet Insurance Plans.

Maternal & Parental Leaves.

Auto & Home Insurance

Identity Theft Protection.

Commuter Benefits & Certification & 1n

Training Reimbursement.

Vacation, Time Off, Sick Leave & Holl

Legal Assistance, 401K Plan, Bonus, 1

College Fund, Student Loan Refinancing

Job summary

Tata Consultancy Services Limited in Saint Louis, MO is seeking an Engineer to provide on-site technology support within the manufacturing domain. You will handle day-to-day operations, incident management, asset delivery for DaaS, and meeting room support to ensure business continuity.

Responsibilities include ticket handling, vendor coordination, and customer communication, with potential team leadership responsibilities.

Qualifications

• Field service support experience within manufacturing domain.
• ITIL, SLA, incident management, and IMAC.
• Smart hands support on network, servers, and OT security.
• ServiceNow ticketing tool experience.
• Asset management, stock management, audit, and escalation management.
• Meeting room support.
• Excellent customer communication.
• Good to have team management skill.
• Ops lead role for EUC role.

Responsibilities

• Manage day-to-day operation based on onsite support services.
• Ticket management, KPI, escalation, IMAC, break fixes, and dispatch support.
• Asset delivery part of DaaS service across hub, spoke, and dispatch sites.
• Vendor management.
• Meeting room support.
• Customer connect.
• Printer support.
• OT support.
• Factory PCS support.
• Manage team and customer request on priority.

Skills

Field service support

ITIL

SLA

Incident management

IMAC

ServiceNow

Asset management

Stock management

Audit

Escalation management

Meeting room support

Customer communication

Team management

Ops lead

EUC role

Education

Bachelor of Computer Science

Tools

ServiceNow

Job description

Must Have Technical/Functional Skills

• Field service support experience under manufacturing domain
• ITIL, SLA, incident management, and IMAC
• Smart hands support on network, servers, and OT security
• ServiceNow ticketing tool experience
• Asset management, stock management, audit, and escalation management
• Meeting room support
• Excellent customer communication
• Good to have team management skill
• Ops lead role for EUC role

Roles & Responsibilities

• Manage day-to-day operation based on onsite support services
• Ticket management, KPI, escalation, IMAC, break fixes, and dispatch support
• Asset delivery part of DaaS service across hub, spoke, and dispatch sites
• Vendor management
• Meeting room support
• Customer connect
• Printer support
• OT support
• Factory PCS support
• Manage team and customer request on priority

Generic Managerial Skills, If Any

• Excellent customer handling skills
• Governance
• Lead operations effectively
• Manage escalations at regional level
• Be proactive to pick operations issue with customer and fix them
• Decision-making capability
• Mentor team where possible
• Bring continuous improvement.

Salary Range: $65,000 - $75,000 per year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Saint Louis, MO

Function

TECHNOLOGY

Role

Engineer

ID

437731

Skills

Desktop

Salary Range

$65,000 - $75,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE