Field Services Engineer

Tata Consultancy Services; Center Square (PA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Insurance

Vacation & Holidays

401K Plan

Commuter Benefits

Training Reimbursement

Job summary

Tata Consultancy Services is seeking an onsite IT operations professional to manage day-to-day support services, handle incident management, IMAC activities, and dispatch for DAS services across hubs. The role emphasizes strong customer communication and governance across regional operations.

Ideal candidates will have ITIL knowledge, KPI experience, and the ability to lead a team or coordinate vendor and regional escalations while ensuring timely resolution of issues and service continuity.

Qualifications

• Bachelor’s degree in Computer Science or equivalent.
• Experience in IT operations and service management is preferred.
• Strong communication and customer-facing skills.

Responsibilities

• Manage day-to-day onsite support operations.
• Handle ticketing and KPI responsibilities.
• Perform IMAC and break-fix activities.
• Provide dispatch and asset delivery support across hubs.
• Manage vendor relations and regional escalations.
• Support meeting rooms and printer services.
• Lead team if required and prioritize customer requests.

Skills

Field service support

ITIL

SLA

Incident management

IMAC

Smart hands support

Servers

OT security

ServiceNow

Asset management

Stock management

Audit

Escalation management

Meeting room support

Customer communication

Team management

EUC operations lead

Education

Bachelor of Computer Science

Tools

ServiceNow

Job description

Must Have Technical/Functional Skills

• Field service support experience under manufacturing domain
• ITIL
• SLA
• incident management
• IMAC
• smart hands support On network
• servers
• OT security
• service now ticking tool experience
• asset management
• stock management
• audit
• escalation management
• Meeting room support
• excellent in customer communication
• good to have team management skill
• ops lead role for EUC role

Roles & Responsibilities

• Manage day to day operation based on onsite support services
• ticket management
• KPI
• escalation
• IMAC
• Break fixes
• dispatch support
• asset delivery part Daas service across Hub
• spoke and dispatch sites
• vendor management
• meeting room support
• customer connect
• printer support
• OT support
• factory PCS support
• manage team and customer request on priority

Generic Managerial Skills, If any

• Should have excellent customer handling skills
• governance
• lead operations with confidence
• manage escalations at regional level
• Should be capable to be proactive to pick operations issue with customer and fix them
• decision making capability
• mentor team where possible
• bring continues improvement

Salary Range

$65,000 - $75,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications:

BACHELOR OF COMPUTER SCIENCE