Field Support Technician

Tata Consultancy Services Limited; Minneapolis (MN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage: Health

Dental & Vision

Disability Insurance

Pet Insurance

Commuter Benefits & Certification &amp

Training Reimbursement

Vacation & Holidays

401K Plan & College Fund

Legal & Financial Assistance

Student Loan Refinancing

Job summary

Tata Consultancy Services Limited is seeking an Engineer to provide on-site and desk-side support at our Minneapolis location. The role covers laptops, tablets, mobile devices, printers, and peripherals, including setup, imaging, and onboarding.

Candidates should have a Bachelor of Computer Science and hands-on experience with Windows environments, Microsoft 365, and hardware troubleshooting. The position includes a comprehensive benefits package and a competitive salary range.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Experience providing desktop and device support.
• Strong knowledge of Windows environments and Microsoft 365.

Responsibilities

• Walk up desk support and onsite assistance for laptops, tablets, mobiles, printers, and peripherals.
• Device setup, imaging, deployment, and user onboarding.
• Troubleshoot hardware failures, connectivity, and application access issues.
• Coordinate break-fix activities and vendor support engagements.
• Maintain equipment inventory and document support activities in tickets.

Skills

Windows

Desktop

Education

Bachelor of Computer Science

Job description

Must Have Technical/Functional Skills

• Desktop and laptop hardware support.
• Mobile device management and troubleshooting.
• Network connectivity troubleshooting.
• Microsoft Windows administration.
• Microsoft 365 support.

Asset management and hardware lifecycle processes

Roles & Responsibilities

• Walk up desk support
• Provide onsite support for laptops, tablets, mobile devices, printers, and peripherals.
• Perform device setup, deployment, imaging, and user onboarding activities.
• Troubleshoot hardware failures, connectivity issues, and application access problems.
• Coordinate break-fix activities and vendor support engagements.
• Support users at designated office locations and field facilities.
• Assist users with software installations, upgrades, and configuration.
• Partner with remote support teams for complex issue resolution.
• Maintain equipment inventory and asset records.
• Document support activities and update ticket records

Salary Range: $60,000-$65,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SP1

Location: Minneapolis, MN

Function: TECHNOLOGY

Role: Engineer

ID: 436965

Skills: Windows | Desktop

Salary Range: $60,000 - $65,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE