Field Services Engineer

Tata Consultancy Services; Ashburnham (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Discretionary incentive

Comprehensive medical coverage

Maternal & parental leaves

401K plan

Job summary

Tata Consultancy Services seeks a proactive on-site support lead to manage daily field service operations across manufacturing sites. You will handle tickets, dispatch, asset delivery, and vendor coordination, ensuring adherence to SLAs and KPI targets.

The role requires ITIL knowledge, strong customer communication, team leadership, and hands-on support for network, servers, OT security, and meeting room services.

Qualifications

• Field service and on-site support experience in manufacturing environments.
• ITIL, SLA, incident management, and escalation handling.
• Experience with IMAC, asset and stock management, audits.

Responsibilities

• Manage day-to-day on-site operations, ticket handling, KPIs and escalations.
• Coordinate IMAC, break fixes, dispatch and asset delivery across sites.
• Vendor management, meeting room support, and OT/factory PCS support.
• Lead and mentor team; respond to customer requests with priority.

Skills

Field service

ITIL

SLA

Incident management

IMAC

Smart hands

Networking

Servers

OT security

ServiceNow

Asset management

Stock management

Audit

Escalation management

Meeting room support

Customer communication

Team management

Operations lead

Education

Bachelor of Computer Science

Tools

ServiceNow

Job description

Job Description

Must Have Technical/Functional Skills

Field service support experience under manufacturing domain , ITIL , SLA , incident management , IMAC , smart hands support On network , servers , OT security , service now ticking tool experience , asset management , stock management , audit , escalation management ,Meeting room support , excellent in customer communication , good to have team management skill , ops lead role for EUC role.

Roles & Responsibilities

Manage day to day operation based on onsite support services, ticket management , KPI , escalation , IMAC , Break fixes , dispatch support , asset delivery part Daas service across Hub , spoke and dispatch sites , vendor management , meeting room support , customer connect ,printer support , OT support , factory PCS support, manage team and customer request on priority

Generic Managerial Skills, If any

Should have excellent customer handling skills , governance, lead operations with confidence, manage escalations at regional level , Should be capable to be proactive to pick operations issue with customer and fix them , decision making capability, mentor team where possible , bring continues improvement

Salary Range: $65,000 - $75,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications:

BACHELOR OF COMPUTER SCIENCE