Field Services Engineer

Tata Consultancy Services; Elgin (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage: Health

Family Support: Parental Leaves

Insurance Options: Auto & Home

Certification & Training Reimbursement

Time Off: Vacation & Holidays

401K Plan & Bonus

Job summary

Tata Consultancy Services Limited is seeking an experienced field service operations lead for on-site support across multiple hubs. The role focuses on incident management, IMAC, asset control, and meeting room and printer support, with strong customer communication and regional escalation leadership.

Responsibilities include KPI-driven ticket handling, vendor coordination, and continuous improvement, with a salary range of $65,000 to $75,000 per year. Eligible benefits are listed by TCS.

Qualifications

• Field service experience in manufacturing domain.
• Experience with ITIL processes and incident management.
• Knowledge of IMAC, asset and stock management, audits, and escalation handling.

Responsibilities

• Manage day-to-day on-site support services, ticket management, KPI tracking, escalations, IMAC, break fixes, dispatch support.
• Oversee asset delivery and Daas service across hub, spoke and dispatch sites, vendor management, meeting room support, printer and OT support.
• Handle factory PCS support, governance, and lead regional operations with proactive issue resolution.

Skills

ITIL

SLA management

Incident management

IMAC

Asset management

Vendor management

Meeting room support

Printer support

Network & servers support

Team leadership

Tools

ServiceNow

Job description

Field service support experience under manufacturing domain , ITIL , SLA , incident management , IMAC , smart hands support On network , servers , OT security , service now ticking tool experience , asset management , stock management , audit , escalation management ,Meeting room support , excellent in customer communication , good to have team management skill , ops lead role for EUC role.

Manage day to day operation based on onsite support services, ticket management , KPI , escalation , IMAC , Break fixes , dispatch support , asset delivery part Daas service across Hub , spoke and dispatch sites , vendor management , meeting room support , customer connect ,printer support , OT support , factory PCS support , manage team and customer request on priority

Generic Managerial Skills, If any

Should have excellent customer handling skills , governance, lead operations with confidence, manage escalations at regional level , Should be capable to be proactive to pick operations issue with customer and fix them , decision making capability, mentor team where possible , bring continues improvement

Salary Range: $65,000 - $75,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.