Field Services Engineer

Tata Consultancy Services; St. Louis (MO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage: Health

401K Plan

Job summary

Tata Consultancy Services Limited is seeking an Engineer in Saint Louis, MO to handle on-site technology support across manufacturing environments. The role emphasizes field service, incident management, IMAC, and smart hands on servers and OT security.

The ideal candidate has ITIL and ServiceNow experience, strong communication skills, and potential for team leadership in EUC operations, with a focus on customer satisfaction and efficient operations.

Qualifications

• Bachelor degree or higher in Computer Science or related field.
• ITIL and service management experience.
• Experience in field service and on-site support in manufacturing domains.

Responsibilities

• Manage day-to-day on-site support operations.
• Handle ticket management and KPI tracking.
• Perform IMAC and break-fix tasks as needed.
• Provide dispatch and asset delivery support across hubs and sites.
• Manage vendor relationships and escalations at regional level.

Skills

Field service

ITIL

SLA

Incident management

IMAC

Smart hands support

Servers

OT security

ServiceNow

Asset management

Stock management

Audit

Escalation management

Meeting room support

Customer communication

Team management

EUC operations

Desktop

Education

Bachelor of Computer Science

Tools

ServiceNow ticking tool experience

Job description

Job Description

Must Have Technical/Functional Skills

• Field service support experience under manufacturing domain
• ITIL
• SLA
• incident management
• IMAC
• smart hands support On network
• servers
• OT security
• service now ticking tool experience
• asset management
• stock management
• audit
• escalation management
• Meeting room support
• excellent in customer communication
• good to have team management skill
• ops lead role for EUC role

Roles & Responsibilities

• Manage day to day operation based on onsite support services
• ticket management
• KPI
• escalation
• IMAC
• Break fixes
• dispatch support
• asset delivery part Daas service across Hub , spoke and dispatch sites
• vendor management
• meeting room support
• customer connect
• printer support
• OT support
• factory PCS support
• manage team and customer request on priority

Generic Managerial Skills, If any

• Should have excellent customer handling skills
• governance
• lead operations with confidence
• manage escalations at regional level
• Should be capable to be proactive to pick operations issue with customer and fix them
• decision making capability
• mentor team where possible
• bring continues improvement

Salary Range

$65,000 - $75,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Saint Louis, MO

Function

TECHNOLOGY

Role

Engineer

ID

437011

Skills

Desktop

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE