Field Services Engineer

Tata Consultancy Services; Flowery Branch (GA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Leaves

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services in Flowery Branch, GA is seeking a field service operations lead for EUC and onsite support. You will manage ticketing, IMAC, asset delivery, and vendor coordination to ensure service levels are met.

The role requires strong customer communication, ability to lead a small team, and proactive issue resolution at regional level. Knowledge of ITIL, ServiceNow, and exposure to OT security is a plus.

Qualifications

• Bachelor's degree in Computer Science and mid-senior level experience.
• Field service support experience within manufacturing, ITIL and SLA awareness.
• Proficient in ticketing, incident management, IMAC and asset management.

Responsibilities

• Manage day-to-day onsite operations, ticketing, KPI, escalation and dispatch.
• Oversee asset delivery, Daas services, vendor management and meeting room support.

Skills

Onsite support

Customer communication

Team leadership

Vendor management

ITIL

Education

Bachelor's degree in Computer Science

Mid-Senior level

Tools

ServiceNow

Job description

Job Description Must Have Technical/Functional Skills Field service support experience under manufacturing domain , ITIL , SLA , incident management , IMAC , smart hands support On network , servers , OT security , service now ticking tool experience , asset management , stock management , audit , escalation management ,Meeting room support , excellent in customer communication , good to have team management skill , ops lead role for EUC role.

Roles & Responsibilities

• Manage day to day operation based on onsite support services, ticket management , KPI , escalation , IMAC , Break fixes , dispatch support , asset delivery part Daas service across Hub , spoke and dispatch sites , vendor management , meeting room support , customer connect ,printer support , OT support , factory PCS support , manage team and customer request on priority
• Generic Managerial Skills, If any Should have excellent customer handling skills , governance, lead operations with confidence, manage escalations at regional level , Should be capable to be proactive to pick operations issue with customer and fix them , decision making capability, mentor team where possible , bring continues improvement

Salary Range: $65,000 - $75,000 a year

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

• BACHELOR OF COMPUTER SCIENCE
• Seniority level Mid-Senior level
• Employment type Full-time
• Industries IT Services and IT Consulting