Field Services Engineer

Tata Consultancy Services Limited; Sumter (SC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Health

401K Plan

Job summary

Tata Consultancy Services Limited is seeking an Engineer in Sumter, SC to oversee technology-related on-site support services in a manufacturing/IT context. You will manage tickets, KPIs, escalations, IMAC tasks, and dispatch operations across hubs while coordinating asset delivery.

The role emphasizes strong customer communication, the ability to lead a team, and proactive issue resolution. A Bachelor’s in Computer Science is preferred, with ITIL knowledge and ServiceNow experience valued.

Qualifications

• Field service support experience in the manufacturing domain.
• ITIL knowledge and service delivery governance.
• SLA and incident management familiarity.

Responsibilities

• Manage day to day operation based on onsite support services.
• Ticket management and KPI tracking.
• Escalation handling and IMAC activities.
• Break fixes and dispatch support.
• Asset delivery across hubs and spoke/dispatch sites.
• Vendor management and meeting room support.
• Customer connect and printer/OT support.
• Factory PCS support and team/customer request prioritization.

Skills

Field service support

ITIL

SLA

Incident management

IMAC

Smart hands support

Servers

OT security

ServiceNow

Asset management

Stock management

Audit

Escalation management

Meeting room support

Customer communication

Team management

EUC operations lead

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Job description

Job Description

Must Have Technical/Functional Skills

• Field service support experience under manufacturing domain
• ITIL
• SLA
• incident management
• IMAC
• smart hands support On network
• servers
• OT security
• service now ticking tool experience
• asset management
• stock management
• audit
• escalation management
• Meeting room support
• excellent in customer communication
• good to have team management skill
• ops lead role for EUC role.

Roles & Responsibilities

• Manage day to day operation based on onsite support services
• ticket management
• KPI
• escalation
• IMAC
• Break fixes
• dispatch support
• asset delivery part Daas service across Hub
• spoke and dispatch sites
• vendor management
• meeting room support
• customer connect
• printer support
• OT support
• factory PCS support
• manage team and customer request on priority

Generic Managerial Skills, If any

• Should have excellent customer handling skills
• governance
• lead operations with confidence
• manage escalations at regional level
• Should be capable to be proactive to pick operations issue with customer and fix them
• decision making capability
• mentor team where possible
• bring continues improvement

Salary Range: $60,000 - $70,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Sumter, SC

Function

TECHNOLOGY

Role

Engineer

ID

436989

Skills

Desktop

Salary Range

$60,000 - $70,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE