Field Services Engineer

Tata Consultancy Services; Sumter (SC); On-site; USD 65,000 - 75,000; Full time

Job summary

Tata Consultancy Services in Sumter, SC is seeking an on-site field service operations specialist to manage daily IT support, incident resolution, and service delivery across manufacturing environments.

You will handle ticketing, KPI tracking, IMAC, dispatch, asset delivery, stock management, vendor liaison, and mentoring of the team to drive continuous improvement.

Qualifications

• Bachelor of Computer Science required.
• ITIL and SLA knowledge preferred.
• Experience in field service within manufacturing is a plus.

Responsibilities

• Manage day-to-day operations based on on-site support services and ticket management.
• Track KPIs, handle escalations, and perform IMAC breaks fixes and dispatch support.
• Oversee asset delivery, stock management, vendor coordination, and meeting room support.

Skills

ITIL

SLA

Incident Management

IMAC

Smart Hands

ServiceNow

Asset Management

Stock Management

Escalation Management

Vendor Management

Team Leadership

On-site Support

Printer Support

Education

BACHELOR OF COMPUTER SCIENCE

Tools

ServiceNow

Job description

Job Description

Must Have Technical/Functional Skills

Field service support experience under manufacturing domain , ITIL , SLA , incident management , IMAC , smart hands support On network , servers , OT security , service now ticking tool experience , asset management , stock management , audit , escalation management ,Meeting room support , excellent in customer communication , good to have team management skill , ops lead role for EUC role.

Roles & Responsibilities

Manage day to day operation based on onsite support services, ticket management , KPI , escalation , IMAC , Break fixes , dispatch support , asset delivery part Daas service across Hub , spoke and dispatch sites , vendor management , meeting room support , customer connect ,printer support , OT support , factory PCS support , manage team and customer request on priority

Generic Managerial Skills, If any

Should have excellent customer handling skills , governance, lead operations with confidence, manage escalations at regional level , Should be capable to be proactive to pick operations issue with customer and fix them , decision making capability, mentor team where possible , bring continues improvement

Salary Range: $65,000 - $75,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications:

BACHELOR OF COMPUTER SCIENCE