Field Services Engineer

Tata Consultancy Services; Waukegan (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage: Health, Dental &

Job summary

Tata Consultancy Services is seeking a field service operations professional to manage onsite support services across multiple sites in the US. The role emphasizes ticket management, KPI tracking, IMAC activities, break fixes, and dispatch support while coordinating asset delivery and vendor relationships.

The ideal candidate will have strong customer communication skills, ITIL knowledge, and the ability to lead a team in a fast-paced manufacturing environment.

Qualifications

• Bachelor of Computer Science.
• Experience in field service operations and manufacturing domain is preferred.

Responsibilities

• Manage day-to-day onsite support operations, ticket handling, KPIs, escalation, IMAC, break fixes, dispatch support, asset delivery across hubs, spoke and dispatch sites, vendor management, meeting room support, customer connectivity, printer and OT support, factory PCS support, and lead the team to handle priority requests.
• Govern operations with confidence, manage escalations regionally, proactively identify issues with customers and resolve them, mentor the team where possible, drive continuous improvement.

Skills

ITIL

SLA

Incident management

IMAC

Smart hands

OT security

ServiceNow

Asset management

Stock management

Audit

Escalation management

Printer support

Meeting room support

Customer communication

Team management

Ops lead

EUC operations

Education

Bachelor of Computer Science

Tools

ServiceNow

Job description

Job Description

Must Have Technical/Functional Skills

Field service support experience under manufacturing domain , ITIL , SLA , incident management , IMAC , smart hands support On network , servers , OT security , service now ticking tool experience , asset management , stock management , audit , escalation management ,Meeting room support , excellent in customer communication , good to have team management skill , ops lead role for EUC role.

Roles & Responsibilities

Manage day to day operation based on onsite support services, ticket management , KPI , escalation , IMAC , Break fixes , dispatch support , asset delivery part Daas service across Hub , spoke and dispatch sites , vendor management , meeting room support , customer connect ,printer support , OT support , factory PCS support, manage team and customer request on priority

Generic Managerial Skills, If any

Should have excellent customer handling skills , governance, lead operations with confidence, manage escalations at regional level , Should be capable to be proactive to pick operations issue with customer and fix them , decision making capability, mentor team where possible , bring continues improvement

Salary Range: $65,000 - $75,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications:

BACHELOR OF COMPUTER SCIENCE