Field Services Network Operations Leader

Rehrig Pacific; Alpharetta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Holidays

401k & ESOP

Profit Sharing

Tuition Reimbursement

Job summary

Rehrig Pacific is seeking a Field Services Network Manager to ensure execution, standardization, and reliability across our Field Services network. You will lead manager-level teams, align operational and technology efforts, and drive performance to meet customer commitments.

The role emphasizes developing leaders, enforcing operating standards, and collaborating with cross-functional partners to improve service readiness and execution across multiple sites.

Qualifications

• Bachelor's degree or equivalent experience in operations/business/engineering.
• 7+ years in field service operations or service delivery, with leading and coaching managers.
• Proven success building managerial leadership through coaching and succession planning.
• Strong experience managing KPIs and performance systems (productivity, utilization, service levels, labor efficiency, cost-to-serve).
• Ability to drive standardization, process adherence, and consistency across sites/regions.
• Experience cross-functionally with Sales, Finance, Supply Chain, Dispatch, and Technology.
• Experience using field service technologies, dispatch systems, reporting platforms, and PM tools.
• Excellent analytical, problem-solving, communication, coaching, and leadership development skills.
• Willingness to travel 50%+.

Responsibilities

• Owns network performance for Field Service operations by enforcing standards and performance systems across the network.
• Drive consistent execution of field service work against planned schedules through managers.
• Owns review and improvement of key service KPIs (productivity, utilization, service levels, labor efficiency, cost-to-serve, first-time fix).
• Develop managers by coaching and establishing performance expectations and leadership development.
• Ensure effective performance reviews, coaching discussions, and accountability across teams.

Skills

Field service ops

Leadership

Performance mgmt

Data analysis

Collaboration

Travel 50%

Problem solving

Communication

Education

Bachelor's degree in Operations/Business/Engineering

Tools

Dispatch systems

Reporting platforms

Performance tools

Job description

Rehrig Pacific is seeking a Field Services Network Manager to ensure execution, standardization, and reliability across our Field Services network. You will lead manager-level teams, align operational and technology efforts, and drive performance to meet customer commitments.

The role emphasizes developing leaders, enforcing operating standards, and collaborating with cross-functional partners to improve service readiness and execution across multiple sites.