Field Services Network Manager

Rehrig Pacific Company; Ball Ground (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Paid Holidays

401k & ESOP

Profit Sharing

Tuition Reimbursement

Job summary

Rehrig Pacific is seeking a Field Services Network Manager to drive performance and standardization across our field operations. You will lead manager-level teams, ensure service delivery aligns with standards, and partner with cross-functional partners to optimize readiness and execution.

This role requires 7+ years in field service, a bachelor’s degree, and willingness to travel 50%+. The position is based near a Field Services Site in GA or other listed locations.

Qualifications

• Bachelor’s degree in Operations, Business, Engineering, or related field or equivalent experience.
• 7+ years of experience in field service operations or service delivery, including leading and developing managers.
• Proven track record in coaching, performance management, and succession planning.
• Strong experience managing service KPIs and performance systems (productivity, utilization, service levels, labor efficiency, cost-to-serve).
• Experience driving standardization and operational consistency across multiple sites/regions.
• Cross-functional collaboration with Sales, Finance, Supply Chain, Dispatch, and Technology.

Responsibilities

• Owns network performance for Field Service operations by executing and reinforcing operating standards and performance systems.
• Drives consistent execution of field service work against planned service schedules through manager-level leaders.
• Manages the review and improvement of key service KPIs and operational metrics.
• Builds leadership capability by coaching managers and establishing performance expectations.
• Partners with cross-functional leaders to improve service readiness and customer outcomes.

Skills

Leadership coaching

Field service operations

KPI management

Cross-functional collaboration

Process standardization

Data analysis

Communication

Travel 50%+

Education

Bachelor’s degree in Operations, Business, Engineering, or related field

Tools

Field service software

Dispatch systems

Reporting platforms

Job description

Must live near a Field Services Site: Corpus Christi TX, Alpharetta GA, Fairburn, GA, Savana GA, Detroit MI, Whitmore Lake MI, Louisville KY, or Indianapolis IN

Great benefits including: Medical, Dental Vision and Life Insurance; Paid Time Off; Paid Holidays; 401k & ESOP; Profit Sharing; Tuition Reimbursement and more!

Brief Role Description

The Field Services Network Manager is accountable for the performance and consistency of operations across the Field Services network. This role ensures service delivery is executable, standardized, and supported by effective operating systems while executing network operating standards with consistency and discipline. The role drives performance through manager-level leaders and integrates operational, commercial, and technology efforts to deliver reliable and efficient service outcomes.

Areas of Accountability

Field Operations Performance & Execution

• Owns network performance for Field Service operations by executing and reinforcing operating standards, performance management systems, and execution discipline across the Field Services network.
• Drives consistent execution of field service work against planned service schedules through manager-level leaders, ensuring customer commitments are met and operational risks are addressed proactively.
• Owns the management system for reviewing, analyzing, and improving key service performance indicators including productivity, utilization, service levels, labor efficiency, cost-to-serve, and first-time fix.
• Builds managerial leadership capability by coaching managers, reinforcing Managerial Leadership Practices, establishing performance expectations, and developing leaders who effectively lead teams and deliver results.
• Ensures managers conduct effective performance reviews, problem-solving routines, coaching discussions, and accountability processes that sustain execution discipline.

Standardization & Operational Excellence

• Leads implementation of field service processes, operating rhythms, and operational initiatives across the Field Services network to drive consistent and standardized execution.
• Establishes and reinforces common operating practices, tools, and routines that reduce variability and improve service reliability across locations.
• Ensures safety, compliance, and quality expectations are embedded into field operations through standard work, leadership routines, and performance management systems.
• Identifies recurring execution gaps and partners with network leaders to improve process adherence, operational consistency, and customer outcomes.
• Drives continuous improvement efforts that improve service reliability, labor effectiveness, operational efficiency, and customer value.

Operational Systems & Performance Visibility

• Ensures field service technologies, reporting systems, and operational data are effectively utilized to improve network performance and decision-making.
• Provides operational guidance on technology priorities, system enhancements, reporting visibility, and deployment efforts to improve service reliability, utilization, productivity, and execution consistency across the network.
• Ensures operational insights are translated into management actions that improve customer service, workforce effectiveness, and business performance.

Cross-Functional Alignment & Service Readiness

• Serves as the Field Services representative in cross-functional planning and decision-making processes involving Sales, Finance, Supply Chain, Dispatch, Technology, and other key business partners.
• Provides operational guidance regarding service capacity, labor requirements, operational feasibility, and cost-to-serve assumptions associated with customer commitments, pricing strategies, and business opportunities.
• Works through established cross-functional working relationships to identify, communicate, and resolve constraints impacting field execution and customer service performance.
• Escalates operational risks and network constraints that cannot be resolved within Field Services, ensuring issues receive appropriate visibility, prioritization, and support.
• Partners with cross-functional leaders to improve service readiness, execution capability, and alignment between customer expectations and operational delivery.
• Ensures operational considerations are incorporated into business decisions that impact service execution, customer outcomes, and network performance.

Knowledge, Skills, and Experience

• Bachelor’s degree in Operations, Business, Engineering, or a related field, or equivalent relevant experience.
• 7+ years of experience in field service operations or service delivery, including experience leading, coaching, and developing managers within a distributed or field-based environment.
• Demonstrated success building managerial leadership capability through coaching, performance management, leadership development, and succession planning.
• Strong experience managing service KPIs and performance systems including productivity, utilization, service levels, labor efficiency, cost-to-serve, and operational improvement.
• Demonstrated ability to drive standardization, process adherence, and operational consistency across multiple sites, regions, or service territories.
• Experience working cross-functionally through advisory, escalation, and partnership models to support service delivery execution across Sales, Finance, Supply Chain, Dispatch, and Technology functions.
• Experience using field service technologies, dispatch systems, reporting platforms, and performance management tools to support operational decision-making and continuous improvement.
• Strong analytical, problem-solving, communication, coaching, and leadership development skills.
• Willingness to travel 50%+.

Rehrig Pacific is a leading manufacturer of integrated sustainable solutions for the supply chain and environmental waste industries with a diverse customer list of industry leaders. We provide end-to-end solutions including returnable plastic products, delivery lifts and sleds, technology to track those assets, and a service team to ensure their longevity. Our team is dedicated to the values, mission, and unique culture within our organization that celebrates our people. We believe in fostering an environment where employees can be their authentic selves and know that they are viewed as integral members of the Rehrig Pacific Family.