IT Field Services Supervisor — Lead Distributed Team

Flow Control Group; Charlotte (NC); Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

Paid time off

Employee referral program

Job summary

Flow Control Group seeks an IT Field Services Supervisor to lead a geographically dispersed IT Field Technician team across multiple brands and sites in the United States. You will ensure technology readiness, service continuity, and top-tier customer support.

You will oversee ticket queues, escalations, and performance metrics while partnering with Infrastructure, Security, and Operations to enable growth. Strong leadership and ITIL framing are essential.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• 5+ years of progressive IT support, desktop support, field services, or service delivery experience.
• 2+ years of experience leading or supervising technical support teams.
• Experience managing remote and geographically distributed teams.
• Familiarity with ITIL-based service management principles and continuous improvement practices.

Responsibilities

• Lead a geographically distributed team of IT Field Technicians.
• Oversee scheduling, travel coordination, and workload balancing.
• Own service delivery performance, SLAs, MTTA/MTTR, and CSAT metrics.
• Serve as escalation point for complex site issues and drive fixes.
• Collaborate with Brand Leaders and stakeholders to align IT services with business needs.

Skills

Windows OS

Microsoft 365

Active Directory

Networking basics

ITSM

Communication

Team leadership

Education

Bachelor's degree in IT or related field

Tools

Entra ID

Intune

Endpoint management

ITIL Foundation

Job description

Flow Control Group seeks an IT Field Services Supervisor to lead a geographically dispersed IT Field Technician team across multiple brands and sites in the United States. You will ensure technology readiness, service continuity, and top-tier customer support.

You will oversee ticket queues, escalations, and performance metrics while partnering with Infrastructure, Security, and Operations to enable growth. Strong leadership and ITIL framing are essential.