EUC Lead: Onsite & Offshore IT Support & Windows Expert

VOLTO Consulting; Nashville (TN); On-site; USD 110,000 - 140,000; Full time

Job summary

VOLTO Consulting seeks an Onsite End User Computing (EUC) Lead to oversee EUC operations across on-site and offshore teams, focusing on Windows OS, SCCM, Intune, AD, and ServiceNow. You will drive incident resolution, governance, and continuous improvement with a client-facing approach.

Responsibilities include leading L2/L3 EUC support, maintaining SLAs, mentoring engineers, and coordinating with vendors for secure, smooth desktop and enterprise app delivery.

Qualifications

• Experience in End User Computing environments.
• Expert knowledge of Windows OS, hardware troubleshooting, and enterprise applications.
• Hands-on experience with ITSM tools (ServiceNow).
• Strong hands-on experience in SCCM, Intune.
• Solid understanding of Active Directory, Group Policy, and endpoint management.
• Experience leading onsite and offshore EUC teams and liaising between parties.

Responsibilities

• Lead onsite + offshore EUC support ops across L2/L3.
• Ensure SLA, KPI, and customer satisfaction targets are met.
• Maintain zero penalty moments across operations.
• Act as primary onsite contact for EUC matters.
• Provide VIP and executive support as required.
• Guide and mentor onsite/offshore EUC engineers/analysts.
• Perform workload management, shift planning, and prioritization.
• Conduct knowledge sharing, training, and SOP adherence.
• Drive performance improvements and ownership within the team.
• Provide hands-on support for Windows 10/11, hardware, patching, and printers.
• Support Microsoft 365, collaboration tools, and enterprise apps.
• Troubleshoot complex EUC issues and coordinate escalations.
• Support VDI/Citrix/AVD environments, OS upgrades, and hardware refreshes.
• Ensure security patching and endpoint protection compliance.
• Review and improve SOPs, KBs, and processes.
• Identify service improvements and risk areas and drive corrective actions.

Skills

End User Computing

Windows OS

Hardware troubleshooting

Enterprise applications

ITSM tools

SCCM

Intune

Active Directory

Group Policy

Liaison between onsite and offshore

Tools

ServiceNow

SCCM

Intune

Active Directory

Group Policy

Job description

VOLTO Consulting seeks an Onsite End User Computing (EUC) Lead to oversee EUC operations across on-site and offshore teams, focusing on Windows OS, SCCM, Intune, AD, and ServiceNow. You will drive incident resolution, governance, and continuous improvement with a client-facing approach.

Responsibilities include leading L2/L3 EUC support, maintaining SLAs, mentoring engineers, and coordinating with vendors for secure, smooth desktop and enterprise app delivery.