Field Services Engineer

Tata Consultancy Services; Waukegan (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Medical Coverage: Medical & Health, D​

Family Leaves.

Insurance Options: Auto & Home, ID&T

Certification & Training Reimbursement

Time Off & Holidays

Legal & Financial Assistance

Job summary

Tata Consultancy Services Limited is seeking a Field Service Operations Lead to manage onsite support for manufacturing environments in Illinois. The role emphasizes ITIL processes, incident management, IMAC, and proactive issue resolution, with focus on meeting room and vendor coordination.

Ideal candidates will have strong customer communication, team leadership, and experience in EUC operations. Competitive salary with standard benefits is offered.

Qualifications

• Field service support experience in manufacturing.
• Knowledge of ITIL, SLA and incident management.
• Experience with IMAC, smart hands support.
• Experience in asset and stock management, audits.
• Strong client communication and ability to lead teams.
• Ops lead experience for EUC preferred.

Responsibilities

• Manage day-to-day onsite support operations, ticketing, KPIs and escalations.
• Handle IMAC, break-fix and dispatch support.
• Oversee asset delivery and stock across hub, spokes, and dispatch sites.
• Manage vendor relationships and meeting room support.
• Provide printer and OT support; connect with customers; prioritize requests.
• Lead and mentor the team when possible.

Skills

ITIL

SLA

Incident Mgmt

IMAC

Smart Hands

Asset Mgmt

Stock Mgmt

Audit

Escalation Mgmt

Meeting Room Support

Customer Communication

Team Management

Ops Lead EUC

Vendor Mgmt

ServiceNow

Printer Support

OT Security

Factory PCS Support

Governance

Tools

ServiceNow

Job description

Field service support experience under manufacturing domain , ITIL , SLA , incident management , IMAC , smart hands support On network , servers , OT security , service now ticking tool experience , asset management , stock management , audit , escalation management ,Meeting room support , excellent in customer communication , good to have team management skill , ops lead role for EUC role.

Manage day to day operation based on onsite support services, ticket management , KPI , escalation , IMAC , Break fixes , dispatch support , asset delivery part Daas service across Hub , spoke and dispatch sites , vendor management , meeting room support , customer connect ,printer support , OT support , factory PCS support , manage team and customer request on priority

Generic Managerial Skills, If any

Should have excellent customer handling skills , governance, lead operations with confidence, manage escalations at regional level , Should be capable to be proactive to pick operations issue with customer and fix them , decision making capability, mentor team where possible , bring continues improvement

Salary Range: $65,000 - $75,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.