Field Services Engineer

Tata Consultancy Services Limited; Center Square (PA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Discretionary Annual Incentive.

Comprehensive Medical Coverage:Medical

Dental & Vision

Disability Planning & Insurance

Pet Insurance Plans.

Commuter Benefits

Certification & Training Reimbursement

Vacation, Time Off, Sick Leave & Holid

Job summary

Tata Consultancy Services Limited in Center Square, PA, is seeking a field service operations professional to manage onsite support services, ticket handling, KPI tracking, escalations, IMAC, break/fix and dispatch coordination across hub, spoke and dispatch sites.

You will lead a team, coordinate vendor management, provide meeting room and printer support, OT and factory PCS support, and ensure proactive issue resolution with strong customer communication.

Qualifications

• Experience in field service and onsite support operations.
• Strong knowledge of ITIL processes and incident management.
• Ability to manage tickets, KPIs, escalations and IMAC activities.
• Experience with service delivery across hub, spoke and dispatch sites.

Responsibilities

• Manage day-to-day onsite support operations including ticket management, KPI tracking and escalations.
• Oversee IMAC, break/fix, dispatch support and asset delivery for Daas services.
• Coordinate vendor management, meeting room and printer support, OT and factory PCS support.
• Lead and mentor the team, manage customer requests on priority and drive continuous improvement.

Skills

ITIL

SLA

Incident management

IMAC

Smart hands

Network support

Server management

OT security

ServiceNow

Asset management

Stock management

Audit

Escalation management

Meeting room support

Customer communication

Team management

Ops lead

EUC operations

Tools

ServiceNow

Job description

Field service support experience under manufacturing domain , ITIL , SLA , incident management , IMAC , smart hands support On network , servers , OT security , service now ticking tool experience , asset management , stock management , audit , escalation management ,Meeting room support , excellent in customer communication , good to have team management skill , ops lead role for EUC role.

Manage day to day operation based on onsite support services, ticket management , KPI , escalation , IMAC , Break fixes , dispatch support , asset delivery part Daas service across Hub , spoke and dispatch sites , vendor management , meeting room support , customer connect ,printer support , OT support , factory PCS support , manage team and customer request on priority

Generic Managerial Skills, If any

Should have excellent customer handling skills , governance, lead operations with confidence, manage escalations at regional level , Should be capable to be proactive to pick operations issue with customer and fix them , decision making capability, mentor team where possible , bring continues improvement

Salary Range: $65,000 - $75,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.