Field Services Engineer

Tata Consultancy Services; Muskegon (MI); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Vacation and Sick Leave

401K Plan

Professional Growth Support

Job summary

Tata Consultancy Services is seeking experienced professionals in Muskegon, MI, for a role requiring 4-8 years of field service support experience. Responsibilities include managing day-to-day operations, handling ticket management, and providing excellent customer communication.

Ideal candidates should have skills in incident management and team leadership. The position offers a competitive salary of $62,000 to $75,000 per annum and comprehensive benefits including medical coverage and performance bonuses.

Qualifications

• 4 - 8 years of experience in relevant field.
• Experience with smart hands support and incident management.
• Excellent communication and team management skills.

Responsibilities

• Manage day-to-day operations based on onsite support services.
• Handle ticket management, KPI, escalation, and break fixes.
• Proactively resolve operations issues and manage customer escalations.

Skills

Field service support experience

ITIL

SLA

Incident management

Customer communication

Team management

Break fixes

Decision making

Job description

Muskegon, MI / Falconer, NY (onsite)| 4 - 8 years of experience

Job Description

Must Have Technical/Functional Skills

Field service support experience under manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands support

On network, servers, OT security, service now ticking tool experience, asset management, stock management, audit, escalation management

Meeting room support, excellent in customer communication, good to have team management skill, ops lead role for EUC role.

Manage day-to-day operation based on onsite support services, ticket management, KPI, escalation, IMAC, Break fixes, dispatch support

t, asset delivery part DaaS service across Hub, spoke and dispatch sites, vendor management, meeting room support, customer connect

Printer support, OT support, factory PCS support, manage team and customer requests on priority

Generic Managerial Skills, If any

Should have excellent customer handling skills, governance, lead operations with confidence, manage escalations at regional level,

Should be capable to be proactive to pick operations issue with customer and fix them, decision making capability, mentor team where possible, bring continues improvement

Base Salary Range: $62,000 to $75,000 Per Annum

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.