Field Services Engineer

Tata Consultancy Services; Ashburnham (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage

Family Leave

Insurance Options

Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services Limited is seeking an on-site Operations Manager in South Ashburnham, MA to oversee EUC and field service for manufacturing environments. You will drive day-to-day operations, manage tickets, escalations, IMAC activities, and vendor coordination to meet SLA commitments.

The role requires strong customer communication, potential team leadership, and a focus on continuous improvement. Salary ranges and a comprehensive benefits package are offered.

Qualifications

• Field service support in manufacturing domain.
• ITIL and SLA management.
• Experience with incident management and IMAC.
• Excellent customer communication and potential team leadership.

Responsibilities

• Manage day-to-day onsite support operations.
• Ticket handling, KPI tracking, and escalation management.
• IMAC, break fixes, and dispatch support.
• Asset delivery for Daas service across hubs.
• Vendor management and meeting room support.
• Printer and OT support; factory PCS support.
• Lead and mentor the team; prioritize customer requests.

Skills

Field service

ITIL

SLA

Incident management

IMAC

Smart hands

Servers

OT security

ServiceNow

Asset management

Stock management

Audit

Escalation management

Meeting room support

Customer communication

Team management

Ops lead EUC

Tools

ServiceNow

Job description

United States, Massachusetts, South Ashburnham

Oct 30, 2026

Job Description

Must Have Technical/Functional Skills

• Field service support experience under manufacturing domain
• ITIL
• SLA
• incident management
• IMAC
• smart hands support On network
• servers
• OT security
• service now ticking tool experience
• asset management
• stock management
• audit
• escalation management
• Meeting room support
• excellent in customer communication
• good to have team management skill
• ops lead role for EUC role.

Manage day to day operation based on onsite support services

• ticket management
• KPI
• escalation
• IMAC
• Break fixes
• dispatch support
• asset delivery part Daas service across Hub
• spoke and dispatch sites
• vendor management
• meeting room support
• customer connect
• printer support
• OT support
• factory PCS support
• manage team and customer request on priority

Generic Managerial Skills, If any

• Should have excellent customer handling skills
• governance
• lead operations with confidence
• manage escalations at regional level
• Should be capable to be proactive to pick operations issue with customer and fix them
• decision making capability
• mentor team where possible
• bring continues improvement

Salary Range: $65,000 - $75,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.