Field Services Engineer

Tata Consultancy Services; Village of Falconer (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Parental Leave

Insurance Options

Commuter Benefits

Training Reimbursement

Vacation & Holidays

Legal & Financial Assistance

Job summary

Tata Consultancy Services Limited is seeking an experienced field service operations leader to manage on-site support, incident handling, and service delivery across multiple sites. You will drive KPI performance, coordinate IMAC and break-fix activities, and oversee dispatches, asset delivery, and vendor coordination.

The role requires strong customer communication, governance, and proactive problem-solving at the regional level, with mentorship for team members and continuous improvement

Qualifications

• Experience in field service support within manufacturing or similar environment.
• Proven ability to manage incidents, IAMCS, and service quality.
• Experience coordinating on-site support and vendor interactions.

Responsibilities

• Manage day-to-day operations based on onsite support services and ticket handling.
• Monitor KPI, escalate issues, and perform IMAC and break-fix work as needed.
• Coordinate dispatch, asset delivery, and Daas service across hub, spoke and dispatch sites.
• Oversee vendor management, meeting room support, printer support, OT support, and factory PCS support.
• Lead and mentor the team, prioritize customer requests, and ensure timely resolutions.

Skills

ITIL framework

Incident management

SLA management

IMAC / Break-Fix support

ServiceNow

Asset & stock management

Vendor & escalations

Team leadership

Customer communication

Onsite field support

Tools

Printer support

AV meeting room tech

Job description

Field service support experience under manufacturing domain , ITIL , SLA , incident management , IMAC , smart hands support On network , servers , OT security , service now ticking tool experience , asset management , stock management , audit , escalation management ,Meeting room support , excellent in customer communication , good to have team management skill , ops lead role for EUC role.

Manage day to day operation based on onsite support services, ticket management , KPI , escalation , IMAC , Break fixes , dispatch support , asset delivery part Daas service across Hub , spoke and dispatch sites , vendor management , meeting room support , customer connect ,printer support , OT support , factory PCS support , manage team and customer request on priority

Generic Managerial Skills, If any

Should have excellent customer handling skills , governance, lead operations with confidence, manage escalations at regional level , Should be capable to be proactive to pick operations issue with customer and fix them , decision making capability, mentor team where possible , bring continues improvement

Salary Range: $65,000 - $75,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.