Service Coordinator – Temp to Hire

Southland Industries; Kennewick (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) plan with company match (no cap

Medical, dental, and vision insurance

Annual bonus program

Paid holidays, vacation, and personal/

Training/professional development

Wellness benefits

Job summary

Southland Industries is seeking a Service Coordinator to manage communications with Field Technicians and coordinate and dispatch jobs, while assisting with scheduling and delivering products and/or services from qualified suppliers and subcontractors.

The role supports Project Managers, Engineers and technicians, coordinates materials and subcontractors, and generates reports in the tracking system. It emphasizes accurate customer data, billing conditions, and schedules.

Qualifications

• Minimum high school diploma or GED.
• AA degree preferred but not required.
• 2+ years related experience and/or training; or equivalent combination of education and experience.
• Experience with COINS ERP a plus.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Strong ability to multi-task and prioritize.
• Strong attention to detail.
• Strong Microsoft Excel and Word skills.

Responsibilities

• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports in our tracking system.
• Responsible for dispatching and coordinating Field Technicians as needed. This may also include facilitating technician or dispatcher onboarding.
• Research and resolve expenses and reports discrepancies.
• Update and retain customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Part of this includes preparing yearly, monthly and weekly execution plans for technician schedules.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program – Projects & Agreements – and satisfaction management.

Skills

Communication skills

Customer service

Multi-tasking

Attention to detail

Education

High school diploma or GED

AA degree preferred

Tools

COINS ERP

Microsoft Excel

Microsoft Word

Job description

Position Summary

The Service Coordinator is responsible for clear and frequent communication with Field Technicians and coordinating and dispatching jobs. In addition, this role will assist with scheduling and delivering specific products and/or services from qualified suppliers and subcontractors within established Company policies and practices.

Position Details

• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports in our tracking system
• Responsible for dispatching and coordinating Field Technicians as needed. This may also include facilitating technician or dispatcher onboarding.
• Research and resolve expenses and reports discrepancies
• Update and retain customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Part of this includes preparing yearly, monthly and weekly execution plans for technician schedules.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program – Projects & Agreements – and satisfaction management.

Qualifications

• Minimum high school diploma or GED
• Associate Degree (AA) preferred but not required
• 2+ years related experience and/or training; or equivalent combination of education and experience
• Experience with COINS ERP a plus
• Strong verbal and written communication skills
• Excellent customer service skills
• Strong ability to multi-task and prioritize
• Strong attention to detail
• Strong Microsoft Excel and Word skills

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Pay: Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For Washington this ranges from $25.00-$28.00/hour plus annual incentive, benefits, and retirement program as outlined above.

Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement: Its Southland Industries’ policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).