Field Services Customer Support Coordinator

Tech9; Darien (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Tech9 is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients at our Burr Ridge, IL headquarters. You will coordinate service calls, maintain client communications, and manage data in the E-Automate system.

The role requires 2–3 years of related experience in customer service or billing, strong communication, organization, and the ability to work independently or within a team.”

Qualifications

• Excellent communication skills (verbal and written), email and on the phone.
• Must possess a great attitude, have excellent organizational skills and time/task management skills to prioritize & make decisions.
• Two to 3 years+ related experience and/or training in customer service, billing or equivalent combination of education and experience.

Responsibilities

• Schedule and coordinate service calls to Field Service Technicians and/or route calls to the appropriate personnel.
• Maintain on-going communications with current clients in an appropriate and timely manner.
• Maintain data integrity in our E-Automate service system by completing work within the proper time-frame.
• Follow-up with the customer on service calls when complete by providing prompt guidance.
• Process defective parts repair claims when necessary.
• Responsible for supplies replenishment orders for our print management contracts.
• Verify and maintain customer contact and database information.
• Invoicing of Print Management Agreements & Service Agreements.
• Responsible for handling light shipping of parts and supplies utilizing the UPS system.

Skills

Communication

Time management

Teamwork

Attitude

Tools

E-Automate

ACT

Microsoft Office

Job description

Tech9 is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients at our Burr Ridge, IL headquarters. You will coordinate service calls, maintain client communications, and manage data in the E-Automate system.

The role requires 2–3 years of related experience in customer service or billing, strong communication, organization, and the ability to work independently or within a team.”