Field Services Client Support Coordinator

Tech9; Illinois; On-site; USD 36,000 - 52,000; Full time

Job summary

Tech9 is seeking a Customer Service Representative to support day-to-day activities of field service technicians and deliver quality service to clients from our Burr Ridge, IL headquarters.

You will schedule service calls, maintain client communications, and manage data in our service system, while assisting with invoicing and parts/shipping tasks. The role requires 2–3 years in customer service or billing and strong organizational skills.

Qualifications

• 2–3 years+ related experience in customer service or billing.
• Strong communication and organizational abilities.
• Ability to work independently and within a team environment.

Responsibilities

• Schedule and coordinate service calls for Field Service Technicians and route calls as needed.
• Maintain ongoing, timely communications with clients.
• Ensure data integrity in the E-Automate system and complete tasks within deadlines.
• Follow up with customers after service calls and provide guidance.
• Communicate all open and pending service calls to customers.
• Process defective parts repair claims when required.
• Handle light shipping of parts and supplies via UPS.
• Verify and update customer contact and database information.
• Assist invoicing for Print Management & Service Agreements.

Skills

Customer service

Communication

Time management

Organizational skills

Teamwork

Education

High school diploma or equivalent

Tools

E-Automate

ACT

Microsoft Office

Job description

Tech9 is seeking a Customer Service Representative to support day-to-day activities of field service technicians and deliver quality service to clients from our Burr Ridge, IL headquarters.

You will schedule service calls, maintain client communications, and manage data in our service system, while assisting with invoicing and parts/shipping tasks. The role requires 2–3 years in customer service or billing and strong organizational skills.