Customer Success Coordinator - Field Service Support

Tech9; Palos Park (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Tech9 is seeking a Customer Service Representative to support day-to-day activities of the field service technicians and deliver quality service to clients at our Burr Ridge, IL headquarters.

You will schedule calls, maintain client communications, ensure data accuracy in E-Automate, follow up on service calls, and handle billing and light shipping. The role requires strong communication and organizational skills and 2–3 years of related experience.

Qualifications

• Ability to work independently and effectively within a team-oriented environment.
• Excellent communication skills (verbal and written), email and on the phone.
• Must possess a great attitude, have excellent organizational skills and time/task management skills to prioritize & make decisions.
• Must confidently provide work direction to field personnel and improve performance outcomes.
• Two to 3 years + related experience and/or training in customer service, billing or equivalent combination of education and experience

Responsibilities

• Schedule and coordinate service calls to available Field Service Technicians and/or route calls to the appropriate personnel.
• Maintain on-going communications with current clients in an appropriate and timely manner.
• Maintain data integrity in our E-Automate service system by completing work within the proper time-frame.
• Follow-up with the customer on service calls when complete by providing prompt guidance.
• Responsible for communication on all open and pending service calls to customer.
• Process defective parts repair claims when necessary.
• Responsible for supplies replenishment orders for our print management contracts.
• Verify and maintain customer contact and database information.
• Invoicing of Print Management Agreements & Service Agreements.
• Responsible for handling light shipping of parts and supplies utilizing the UPS system

Skills

Independent work

Team player

Communication skills

Time management

Organizational skills

Customer service

Billing experience

Work direction

Job description

Tech9 is seeking a Customer Service Representative to support day-to-day activities of the field service technicians and deliver quality service to clients at our Burr Ridge, IL headquarters.

You will schedule calls, maintain client communications, ensure data accuracy in E-Automate, follow up on service calls, and handle billing and light shipping. The role requires strong communication and organizational skills and 2–3 years of related experience.