Client Service & Ops Coordinator

Tech9; Burr Ridge (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Tech9 in Burr Ridge, IL seeks a Customer Service Representative to support field service technicians and provide quality service to clients at headquarters.

You will schedule service calls, maintain client communications, manage data in E-Automate, and assist with invoicing and light shipping. The ideal candidate has 2-3 years in customer service, strong communication and organizational skills, and the ability to work independently within a team.

Qualifications

• Ability to work independently and as part of a team.
• Excellent verbal and written communication, incl. email and phone.
• Strong attitude, organizational and time-management skills.
• Ability to lead field personnel and improve performance.
• 2–3 years of related customer service or billing experience.

Responsibilities

• Schedule and coordinate service calls with Field Service Technicians.
• Maintain communications with current clients promptly.
• Maintain data integrity in the service system.
• Follow-up with customers after service calls.
• Communicate on all open and pending service calls.
• Process defective parts repair claims.
• Handle light shipping of parts and supplies.
• Verify and update customer contact information.
• Invoicing of Print Management & Service Agreements.
• Experience with E-Automate, ACT and MS Office is a plus.

Skills

Communication skills

Time management

Organizational skills

Teamwork

Tools

E-Automate

ACT

Microsoft Office

Job description

Tech9 in Burr Ridge, IL seeks a Customer Service Representative to support field service technicians and provide quality service to clients at headquarters.

You will schedule service calls, maintain client communications, manage data in E-Automate, and assist with invoicing and light shipping. The ideal candidate has 2-3 years in customer service, strong communication and organizational skills, and the ability to work independently within a team.