Customer Service & Operations Coordinator

Tech9; Oak Lawn (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Tech9 is seeking a Customer Service Representative to support field service operations and deliver quality service to clients from our Burr Ridge, IL headquarters. You will schedule calls, maintain client communications, and ensure data integrity in our service systems.

Ideal candidates have 2–3 years of customer service or billing experience, strong communication skills, and the ability to work independently within a team. Proficiency in E-Automate, ACT, and Microsoft Office is a plus.

Qualifications

• Excellent communication skills (verbal and written), email and on the phone.
• Ability to work independently and effectively within a team-oriented environment.
• Great attitude with strong organizational and time/task management skills.
• Confidently provide work direction to field personnel and improve performance outcomes.
• Two to 3 years+ related experience in customer service or billing.

Responsibilities

• Schedule and coordinate service calls to Field Service Technicians or route to appropriate personnel.
• Maintain ongoing communications with current clients in a timely manner.
• Maintain data integrity in E-Automate service system by completing work on time.
• Follow up with customer on service calls with prompt guidance.
• Communicate on all open and pending service calls to customers.
• Process defective parts repair claims when necessary.
• Handle supplies replenishment orders for print management contracts.
• Verify and maintain customer contact and database information.
• Invoice Print Management and Service Agreements.
• Handle light shipping of parts and supplies using UPS.

Job description

Tech9 is seeking a Customer Service Representative to support field service operations and deliver quality service to clients from our Burr Ridge, IL headquarters. You will schedule calls, maintain client communications, and ensure data integrity in our service systems.

Ideal candidates have 2–3 years of customer service or billing experience, strong communication skills, and the ability to work independently within a team. Proficiency in E-Automate, ACT, and Microsoft Office is a plus.