Field Service Coordinator & Customer Support Specialist

Tech9; Western Springs (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

Tech9 in Burr Ridge, IL is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients. You will schedule service calls, maintain client communications, and manage data in the E-Automate system.

The role requires strong communication, organization, and time management skills, with 2–3 years of related experience in customer service or billing.

Qualifications

• 2–3 years of related experience in customer service or billing.
• Excellent verbal and written communication required.
• Ability to prioritize tasks and manage time effectively.

Responsibilities

• Schedule and coordinate service calls with field technicians.
• Maintain ongoing communications with clients.
• Update and verify customer data in the service system.
• Process defective parts repair claims when necessary.
• Handle light shipping of parts and supplies using UPS.
• Invoice Print Management Agreements & Service Agreements.

Skills

Communication skills

Time management

Organizational skills

Independent work

Team collaboration

Tools

E-Automate

ACT

Microsoft Office

Job description

Tech9 in Burr Ridge, IL is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients. You will schedule service calls, maintain client communications, and manage data in the E-Automate system.

The role requires strong communication, organization, and time management skills, with 2–3 years of related experience in customer service or billing.