Field Service & Client Support Coordinator

Tech9; Palos Hills (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

Tech9, headquartered in Burr Ridge, IL, seeks a Customer Service Representative to support field technicians and deliver quality service to clients. You will coordinate service calls, maintain client communications, and ensure data accuracy in E-Automate.

Ideal candidates have 2–3 years in customer service or billing, strong communication, and excellent organizational skills. This on-site role offers exposure to print management contracts and logistics support.

Qualifications

• 2–3 years of customer service, billing, or related experience.
• Excellent verbal and written communication.
• Strong organizational and time-management skills.
• Ability to work independently and in a team.

Responsibilities

• Schedule and coordinate service calls for Field Service Technicians.
• Maintain ongoing communications with current clients in a timely manner.
• Maintain data integrity in the E-Automate service system by completing work within the proper time-frame.
• Follow up with the customer after service calls with prompt guidance.
• Process defective parts repair claims when necessary.
• Handle light shipping of parts and supplies using UPS.
• Verify and maintain customer contact and database information.
• Invoicing of Print Management Agreements & Service Agreements.

Skills

Communication skills

Time management

Organizational skills

Teamwork

Independent work

Customer service

Tools

E-Automate

ACT

Microsoft Office

Job description

Tech9, headquartered in Burr Ridge, IL, seeks a Customer Service Representative to support field technicians and deliver quality service to clients. You will coordinate service calls, maintain client communications, and ensure data accuracy in E-Automate.

Ideal candidates have 2–3 years in customer service or billing, strong communication, and excellent organizational skills. This on-site role offers exposure to print management contracts and logistics support.