Field Services Customer Experience Rep — Bonus & PTO

1KD THR Property Management LP; Tampa (FL); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Competitive pay with annual bonus

Health, dental, vision, and life ins.

401(k) with company matching

Generous paid time off

Casual dress

Team events

Job summary

Invitation Homes is seeking a Customer Service Representative – Field Services in Tampa, FL. You will provide administrative support, customer service, and maintenance solutions to residents and partners in a fast-paced environment, acting as the first point of contact for maintenance-related concerns.

Responsibilities include monitoring dashboards, scheduling, reviewing work orders, coordinating utilities, eviction schedules, and miscellaneous duties.

Qualifications

• High school Diploma or GED is required.
• Proven experience in customer service or administrative functions.
• Experience in the property management or maintenance industry is helpful.
• Excellent organizational skills with a high level of attention to detail.
• Strong verbal and written communications skills.
• Effective customer service and conflict resolution skills.
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe.

Responsibilities

• Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications.
• Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency.
• Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action.
• Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing.
• Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner.
• Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal.
• Performing other duties as assigned.

Skills

Customer service

Administrative functions

Attention to detail

Verbal communication

Written communication

Conflict resolution

Education

High school Diploma or GED

Tools

MS Word

Excel

Outlook

Adobe

Job description

Invitation Homes is seeking a Customer Service Representative – Field Services in Tampa, FL. You will provide administrative support, customer service, and maintenance solutions to residents and partners in a fast-paced environment, acting as the first point of contact for maintenance-related concerns.

Responsibilities include monitoring dashboards, scheduling, reviewing work orders, coordinating utilities, eviction schedules, and miscellaneous duties.