Field Service Support & Dispatch Specialist

Tech9; Lemont (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

Tech9 is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients from our Burr Ridge, IL headquarters. You will schedule service calls, maintain client communications, and ensure data integrity in our service system.

The role requires 2–3 years of customer service or billing experience, excellent verbal and written communication, and strong organizational skills.

Qualifications

• Ability to work independently and effectively within a team-oriented environment.
• Excellent communication skills (verbal and written), email and on the phone.
• Must possess a great attitude, have excellent organizational skills and time/task management skills to prioritize & make decisions.
• Must confidently provide work direction to field personnel and improve performance outcomes.
• Two to 3 years + related experience and/or training in customer service, billing or equivalent combination of education and experience.

Responsibilities

• Schedule and coordinate service calls to available Field Service Technicians and/or route calls to the appropriate personnel.
• Maintain on-going communications with current clients in an appropriate and timely manner.
• Maintain data integrity in our E-Automate service system by completing work within the proper time-frame.
• Follow-up with the customer on service calls when complete by providing prompt guidance.
• Responsible for communication on all open and pending service calls to customer.
• Process defective parts repair claims when necessary.
• Responsible for supplies replenishment orders for our print management contracts.
• Verify and maintain customer contact and database information.
• Invoicing of Print Management Agreements & Service Agreements.
• Responsible for handling light shipping of parts and supplies utilizing the UPS system.

Skills

Communication

Organizational skills

Time management

Independent work

Teamwork

Customer service experience

Tools

E-Automate

ACT

Microsoft Office

Job description

Tech9 is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients from our Burr Ridge, IL headquarters. You will schedule service calls, maintain client communications, and ensure data integrity in our service system.

The role requires 2–3 years of customer service or billing experience, excellent verbal and written communication, and strong organizational skills.