Client Success & Service Coordination Specialist

Tech9; Homer Glen (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Tech9 in Burr Ridge, IL is seeking a Customer Service Representative to support field service technicians and provide quality service to clients at headquarters. You will schedule service calls, coordinate with technicians, and maintain data accuracy in our service system.

Ideal candidates have 2–3 years in customer service or billing, excellent communication, and the ability to work independently and within a team, with strong time management and organizational skills.

Qualifications

• 2–3 years of customer service, billing, or equivalent experience.
• Strong written and verbal communication abilities.
• Ability to work independently and in a team setting.

Responsibilities

• Schedule and coordinate service calls for Field Service Technicians.
• Maintain client communication and data integrity in service systems.
• Process repair claims and handle light shipping of parts.
• Invoice Print Management and Service Agreements.
• Maintain customer contact data and respond to inquiries promptly.

Skills

Communication skills

Time management

Organizational skills

Teamwork

Tools

E-Automate

ACT

Microsoft Office

Job description

Tech9 in Burr Ridge, IL is seeking a Customer Service Representative to support field service technicians and provide quality service to clients at headquarters. You will schedule service calls, coordinate with technicians, and maintain data accuracy in our service system.

Ideal candidates have 2–3 years in customer service or billing, excellent communication, and the ability to work independently and within a team, with strong time management and organizational skills.