Field Service Technician — Travel & Remote Support

Zund America, Inc.; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Life Insurance

Long-term and Short-term Disability

401K Retirement Plan

Job summary

Zund America, Inc. is seeking a Field Service Technician I to install, troubleshoot, repair, and maintain Zünd digital cutting systems at customer sites across North America.

You will provide remote and on-site support, complete detailed service reports, and document machine data in Salesforce CRM. The role requires technical aptitude, the ability to work independently under guidance, and a commitment to outstanding customer service, with significant travel and weekend support as needed.

Qualifications

• Technical school education or equivalent preferred.
• Strong mechanical, electrical, and pneumatic troubleshooting abilities.
• Good written and verbal communication skills.
• Ability to work independently under guidance and deliver excellent customer service.
• Willingness for overnight travel up to 80%.

Responsibilities

• Install, troubleshoot, repair, and perform preventive maintenance on Zünd digital cutting systems at customer sites across North America.
• Provide timely telephone and remote technical support.
• Complete service reports, warranty documentation, and related admin tasks accurately and promptly.
• Document service activity and machine data in Salesforce CRM.
• Escalate complex technical issues to internal support resources when needed.
• Train customers on equipment and software, on-site or remotely.
• Support trade shows and demonstrations, including occasional weekend travel.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Pneumatic troubleshooting

Problem solving

Customer service

CRM experience

Salesforce familiarity

Microsoft Office

Written and verbal communication

Independent work

Education

Technical school education

Tools

Salesforce

Job description

Zund America, Inc. is seeking a Field Service Technician I to install, troubleshoot, repair, and maintain Zünd digital cutting systems at customer sites across North America.

You will provide remote and on-site support, complete detailed service reports, and document machine data in Salesforce CRM. The role requires technical aptitude, the ability to work independently under guidance, and a commitment to outstanding customer service, with significant travel and weekend support as needed.