Field Service Technician I - Digital Cutting Systems

Zund America, Inc.; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Disability Insurance

401K retirement plan

Job summary

Zund America, Inc. is seeking a Field Service Technician I to install, troubleshoot, repair, and maintain Zünd digital cutting systems at customer sites across North America.

This role includes remote support and travel to customer locations with occasional international trips. The ideal candidate will have technical school education or related field experience, strong mechanical/electrical/pneumatic troubleshooting skills, and the ability to work independently while delivering exceptional

Qualifications

• Technical school education or 1 year field service experience preferred but not required.
• Strong mechanical, electrical, and pneumatic troubleshooting abilities.
• Good organizational skills and attention to detail.
• Willingness to travel up to 80% overnight.

Responsibilities

• Install, troubleshoot, repair, and perform preventative maintenance on Zünd digital cutting systems at customer sites across North America.
• Provide remote telephone and online support.
• Complete service reports, warranty documentation, and expense reports accurately and timely.
• Document service activity and machine data in Salesforce CRM.
• Escalate complex issues to internal support resources.
• Learn and become proficient in Zünd software and digital cutting system operations.
• Train customers on equipment and software, onsite and remotely.
• Support trade shows, open houses, and in-house demonstrations, including occasional weekend travel.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Pneumatic troubleshooting

Customer service

Communication

Travel readiness

Education

Technical or trade school

Tools

Salesforce

Microsoft Office

Job description

Zund America, Inc. is seeking a Field Service Technician I to install, troubleshoot, repair, and maintain Zünd digital cutting systems at customer sites across North America.

This role includes remote support and travel to customer locations with occasional international trips. The ideal candidate will have technical school education or related field experience, strong mechanical/electrical/pneumatic troubleshooting skills, and the ability to work independently while delivering exceptional