Field Service Technician I - Onsite Installations & Support

Zund America, Inc.; Minnesota; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Life Insurance

Long-term and Short-term Disability

Retirement Plan (401K)

Job summary

Zund America, Inc. is seeking a Field Service Technician I to install, troubleshoot, repair and maintain Zünd digital cutting systems at customer sites across North America, with occasional international travel.

This customer-facing role requires strong technical aptitude and a commitment to excellent service. Responsibilities include on-site and remote support, thorough documentation, and collaboration with internal teams.

Qualifications

• Technical school education and/or one year of field service experience preferred.
• Strong mechanical, electrical, and pneumatic troubleshooting abilities.
• Willingness to travel up to 80% overnight.
• Good organizational skills and attention to detail.

Responsibilities

• Install, troubleshoot, repair, and maintain Zünd cutting systems at customer sites.
• Provide telephone and remote technical support.
• Prepare service reports, warranty documentation, and related tasks accurately.
• Document service activity and machine data in Salesforce CRM.
• Escalate complex issues to internal support resources.
• Train customers on equipment and software on-site and remotely.
• Support trade shows and demonstrations, including occasional weekend travel.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Pneumatic troubleshooting

Customer service

Education

Technical school education

Field service experience (preferred)

Tools

Salesforce CRM

Microsoft Office

Job description

Zund America, Inc. is seeking a Field Service Technician I to install, troubleshoot, repair and maintain Zünd digital cutting systems at customer sites across North America, with occasional international travel.

This customer-facing role requires strong technical aptitude and a commitment to excellent service. Responsibilities include on-site and remote support, thorough documentation, and collaboration with internal teams.