Field Service Technician — Travel-Heavy Tech Support Pro

Torrey Holistics; Fargo (ND); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Profit sharing

401(k) matching

Paid time off (including a bonus week)

Job summary

Arrow International is seeking a field service and technical support specialist to diagnose hardware and software issues, perform installations, and train customers. Extensive travel up to 75% and on-site support are required.

The role emphasizes rapid problem resolution, logging service activity in Salesforce, and collaborating with distributors to ensure customer satisfaction and timely parts delivery.

Qualifications

• Associate degree in Computer Technologies or applicable experience.
• Minimum 3 years’ training or commensurate experience in electronic and PC technologies.
• Support knowledge of SQL, Windows Active Directory, Networking, Windows and Windows Server.
• Strong analytical skills.
• Ability to read schematics and technical manuals.
• PC, mechanical and electrical aptitude.
• Excellent written and verbal communication skills.
• Strong customer relations and phone skills.
• Self-motivated to work independently without direct supervision.

Responsibilities

• Diagnose software and hardware problems and document findings to performance standards.
• Log service calls in Salesforce and record relevant information.
• Provide remote phone support when not traveling.
• Escalate tier 2/3 issues to the support specialist and management as needed.
• Achieve above-average first-visit resolutions.
• Coordinate with distributors on parts orders, RMAs, and technical assistance.
• Perform on-site installations and support with travel up to 75%.
• Assist customers with configuration and programming of Arrow equipment.
• Train distributors and customers on equipment usage.
• Surpass customer satisfaction objectives as set by management.

Skills

Analytical skills

Communication skills

SQL

Windows AD

Networking

Windows Server

PC/Hardware aptitude

Education

Associate degree in Computer Technologies

Tools

Salesforce

MS Office

Job description

Arrow International is seeking a field service and technical support specialist to diagnose hardware and software issues, perform installations, and train customers. Extensive travel up to 75% and on-site support are required.

The role emphasizes rapid problem resolution, logging service activity in Salesforce, and collaborating with distributors to ensure customer satisfaction and timely parts delivery.