Field Service Technician – Travel-Heavy Packaging Automation

Federal MFG LLC.; Georgia; On-site; USD 51,000 - 69,000; Full time

Job summary

ProMach is seeking a Field Service Technician to support installation, maintenance and repair of automated packaging equipment. You’ll troubleshoot mechanical and electrical challenges for customers with strong problem-solving and customer service skills.

Willingness to travel extensively (75% minimum) in the US and occasionally internationally is required. A Technical Associate degree or equivalent, plus PLC/PC systems familiarity and MS Office skills, are preferred.

Qualifications

• Deep understanding of mechanical and electrical principles.
• Strong customer service and troubleshooting skills.
• Willingness to travel extensively (75% minimum).

Responsibilities

• Install, integrate, repair and troubleshoot flexible machinery of a complex design.
• Ensure inspection, testing, quality and operating specs are met.
• Directs and oversee customer personnel during installations or servicing.
• Site customize machine programs to meet customer needs.
• Occasionally on-call and provide technical telephone support.
• Provide factory floor support when not on-site with customers.
• Train customers on operation and service of machinery.
• Assist customers with aftermarket parts needs in the field.

Skills

Mechanical knowledge

Electrical knowledge

Customer service

Travel willingness

PLC programming

Education

Technical Associate degree

Tools

PLC programming

MS Office

Job description

ProMach is seeking a Field Service Technician to support installation, maintenance and repair of automated packaging equipment. You’ll troubleshoot mechanical and electrical challenges for customers with strong problem-solving and customer service skills.

Willingness to travel extensively (75% minimum) in the US and occasionally internationally is required. A Technical Associate degree or equivalent, plus PLC/PC systems familiarity and MS Office skills, are preferred.