Global Field Service Technician - 85% Travel + Growth

ProMach; Raleigh (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Retirement plan with company match

Generous paid time off

Job summary

ProMach is seeking a Field Service Technician to provide on-site technical support for packaging machinery and associated systems. You will install, service, and repair equipment at customer sites and generate detailed reports on service actions.

The role requires an Associate degree in a related field or 8 years of equivalent experience, 3+ years in machine manufacturing or mechanical repair, and strong knowledge of Allen-Bradley PLCs, servo and pneumatic systems, plus the ability to travel up

Qualifications

• Associates Degree in related technical field or 8 years related work experience.
• 3+ years in custom machine manufacturing or mechanical repair/maintenance.
• Excellent knowledge of mechanical/electrical applications, specifically Allen-Bradley PLCs, servo driven motors and controls, stepper motors and controls, and pneumatic driven machinery.
• Ability to read and understand complex engineering designs, including wiring schematics.
• Packaging industry experience preferred.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Problem-solver with strong independent judgment skills.
• Travel domestically and internationally up to 85%.

Responsibilities

• On-site training of customers’ operators and technicians on set‑up, operation, change‑over and maintenance of the systems.
• Attend PMMI training classes required to obtain and maintain service training certification.
• Assemble component parts for the Aftermarket parts group, engage in occasional machine rebuilds/upgrades, research machine designs to identify non‑standard parts, and respond to customers’ outreach for immediate service support.
• Prepare detailed trip reports for the customer and company that identify problems encountered, actions taken to resolve, and next steps.
• Prepare field time reports, expense receipts, and follow‑up communication with customers.
• Other responsibilities may include development of machine operation manuals and troubleshooting guides, updating technical files, assembly and test of new machines, and participation in customer Factory Acceptance Tests.

Skills

Allen-Bradley PLCs

Servo motors and controls

Reading wiring schematics

Strong communication

Mechanical/electrical aptitude

Travel up to 85%

Education

Associate degree in a related technical field

Tools

Microsoft Office

Job description

ProMach is seeking a Field Service Technician to provide on-site technical support for packaging machinery and associated systems. You will install, service, and repair equipment at customer sites and generate detailed reports on service actions.

The role requires an Associate degree in a related field or 8 years of equivalent experience, 3+ years in machine manufacturing or mechanical repair, and strong knowledge of Allen-Bradley PLCs, servo and pneumatic systems, plus the ability to travel up