Field Service Technician: Packaging Automation Pro

Pro Mach, Inc.; North Carolina; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical and dental programs

Retirement plan with company match

Paid time off

Job summary

ProMach is seeking a Field Service Technician to provide on-site technical support and training for customers, focusing on the setup, operation, and maintenance of packaging systems. The role requires extensive travel and strong problem-solving abilities in a fast-paced environment.

Applicants should have an associates degree or equivalent experience, plus 3+ years in machine manufacturing or repair, with proficiency in Allen-Bradley PLCs and related systems.

Qualifications

• Associates Degree or 8 years experience in a related technical field.
• 3+ years in custom machine manufacturing or mechanical repair/maintenance.
• Excellent knowledge of mechanical/electrical technical applications, specifically Allen-Bradley PLCs, servo driven motors and controls, stepper motors and controls, and pneumatic driven machinery.
• Ability to read and understand complex engineering designs, including wiring schematics.
• Packaging industry experience preferred.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Problem-solver with strong independent judgment skills.
• Track record of successfully multitasking to meet timelines on deliverables.
• Ability to travel domestically and internationally up to 85%.

Responsibilities

• On-site training of customers' operators and technicians on set-up, operation, change-over and maintenance of the systems
• Attend various classes required to obtain and maintain service training certification by the Packaging Machinery Manufacturers Association (PMMI)
• Assemble component parts for the Aftermarket parts group, engage in occasional machine rebuilds/upgrades, research machine designs to identify non-standard parts, and respond to customers' outreach for immediate service support
• Prepare detailed trip reports for the customer and company that identify problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer's service needs
• Prepare field time reports, expense receipts, and follow-up communication with customers
• Other responsibilities may include development of machine operation manuals and troubleshooting guides, exchanging machine design observations with engineering department, updating, and organizing technical files, assembly and test of new machines, and participation in customer Factory Acceptance Tests

Skills

Mechanical repair

Allen-Bradley PLCs

Travel 85%

Wiring schematics

Packaging industry exp

Communication skills

MS Office

Education

Associates Degree in related technical field or 8 years related work experience

Job description

ProMach is seeking a Field Service Technician to provide on-site technical support and training for customers, focusing on the setup, operation, and maintenance of packaging systems. The role requires extensive travel and strong problem-solving abilities in a fast-paced environment.

Applicants should have an associates degree or equivalent experience, plus 3+ years in machine manufacturing or repair, with proficiency in Allen-Bradley PLCs and related systems.