Packaging Automation Field Service Technician | 75% Travel

ProMach; Charlotte (NC); On-site; USD 51,000 - 69,000; Full time

Job summary

ProMach seeks a Field Service Technician to support installation, maintenance, and repair of automated packaging equipment. You will troubleshoot mechanical and electrical challenges at customer sites with strong problem-solving and customer-service skills.

You must be willing to travel up to 75% within the US and occasionally abroad, possess technical know-how, and communicate effectively with customers to resolve issues and provide training on equipment operation.

Qualifications

• Experience in machinery repair (minimum 1 year)
• Willingness to travel extensively (US and occasionally international)
• Familiarity with PLC/PC systems is helpful
• Proficiency in Windows & MS software (Word, Excel, Outlook)
• Excellent customer service and communication skills
• Experience with flexible packaging machinery preferred
• PLC programming experience preferred

Responsibilities

• Install, calibrate, maintain and repair automated packaging equipment.
• Troubleshoot mechanical and electrical issues at customer sites.
• Direct and/or supervise customer personnel during installations and servicing.
• Provide on-site programming adjustments to meet customer needs when required.
• Train customer personnel on operation and service of machinery.
• Travel up to 75% to US and international locations as needed.

Skills

Mechanical skills

Electrical principles

Customer service

Communication

PLC familiarity

Windows/MS Office

Education

Technical Associate degree or equivalent

Job description

ProMach seeks a Field Service Technician to support installation, maintenance, and repair of automated packaging equipment. You will troubleshoot mechanical and electrical challenges at customer sites with strong problem-solving and customer-service skills.

You must be willing to travel up to 75% within the US and occasionally abroad, possess technical know-how, and communicate effectively with customers to resolve issues and provide training on equipment operation.