Field Service Technician: On-Site Packaging Repairs

Intertape Polymer Group (IPG); Shreveport (LA); On-site; USD 25,000 - 41,000; Full time

Job summary

Intertape Polymer Group (IPG) is seeking a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You will ensure equipment uptime and support customer production needs.

This role requires hands-on mechanical and electrical aptitude, strong communication, and the ability to work independently while representing IPG in the field. Travel about 30% is expected.

Qualifications

• High school diploma or equivalent required; technical field preferred.
• Basic knowledge of electrical/electromechanical systems and testing.
• Field service experience is advantageous but not required.
• Experience documenting service actions and reporting.
• Ability to read diagrams, manuals, and schematics.

Responsibilities

• Maintain expert knowledge of IPG/Better Packages products and communicate value to customers during site visits.
• Perform on-site installation, repair, and preventive maintenance on customer equipment.
• Schedule and execute Preventive Maintenance programs to ensure reliability.
• Assist with field testing of new products and provide feedback for improvements.
• Follow field service procedures, complete work orders, and maintain service records.
• Perform software upgrades on equipment and support senior technicians as needed.

Skills

Electrical systems

Mechanical skills

Troubleshooting

Customer communication

Field service

Documentation

Safety compliance

Education

High School diploma or equivalent

Associate degree in a technical field

Tools

Multimeters

Diagnostic equipment

Hand tools

Power tools

Job description

Intertape Polymer Group (IPG) is seeking a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You will ensure equipment uptime and support customer production needs.

This role requires hands-on mechanical and electrical aptitude, strong communication, and the ability to work independently while representing IPG in the field. Travel about 30% is expected.