Field Service Technician – Lottery IT & Customer Support

Scientific Games; Tulsa (OK); On-site; USD 31,000 - 35,000; Full time

Job summary

Scientific Games seeks a field service professional to service lottery hardware and software on-site and on the road. You will diagnose, repair, install, and perform preventative maintenance while ensuring excellent customer experience and rapid issue resolution.

You will travel to customer locations, communicate clearly, and build lasting relationships while meeting weekly service goals and adhering to safety standards. Competitive pay and growth opportunities offered.

Qualifications

• High school diploma or equivalency is required.
• Experience troubleshooting computer software and hardware.
• Excellent verbal and written communication for customer satisfaction.
• Strong organizational and time-management abilities.
• Proven problem-solving skills to minimize downtime.

Responsibilities

• Provide an uncommon customer experience using technical skills.
• Address customer needs and maintenance for lottery equipment.
• Installations and preventative maintenance tasks for machines.
• Identify product failure trends and report to improve service quality.

Skills

Troubleshooting

Customer service

Communication

Organization

Problem-solving

Education

High School Diploma or GED

Job description

Scientific Games seeks a field service professional to service lottery hardware and software on-site and on the road. You will diagnose, repair, install, and perform preventative maintenance while ensuring excellent customer experience and rapid issue resolution.

You will travel to customer locations, communicate clearly, and build lasting relationships while meeting weekly service goals and adhering to safety standards. Competitive pay and growth opportunities offered.