Field Service Technician: Lottery Retail Tech & On-Site

Scientific Games; Kentucky; On-site; USD 42,000 - 64,000; Full time

Job summary

Scientific Games, LLC, is seeking a Field Service Technician to service lottery retail locations. You will install, repair, relocate and maintain equipment, and provide on-site training to customers, ensuring a positive service experience.

Responsibilities include completing assigned service calls, troubleshooting communications, recording data, and building strong relationships with customers. You must drive a non-CDL vehicle, be able to lift up to 50 pounds, and be available for weekends,

Qualifications

• Pass a background check, drug test, and have a clean driving record.
• Ability to drive a non-CDL delivery truck.
• Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
• An understanding of, and some experience with, troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
• Ability to work weekends, holidays and evenings as needed.
• Available to work overtime as needed.
• Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more).
• Occasional ladder climbing.

Responsibilities

• Complete service calls at lottery retailer locations as assigned.
• Install, repair, relocate and maintain company equipment and supplies at client sites.
• Provide on-site training to customers and ensure a positive service experience.
• Troubleshoot communications within a retail location and document service call data.
• Build and maintain strong, long-lasting customer relationships and drive customer satisfaction.
• Follow safety guidelines and coordinate with the Data Center to ensure timely visits.

Skills

Customer service

Troubleshooting

Communication

Time management

Self-starter

Multitasking

Weekend/holiday availability

Education

High school diploma or equivalent

Tools

MS Office (Excel/Word/PowerPoint)

PC hardware/software troubleshooting

Job description

Scientific Games, LLC, is seeking a Field Service Technician to service lottery retail locations. You will install, repair, relocate and maintain equipment, and provide on-site training to customers, ensuring a positive service experience.

Responsibilities include completing assigned service calls, troubleshooting communications, recording data, and building strong relationships with customers. You must drive a non-CDL vehicle, be able to lift up to 50 pounds, and be available for weekends,