Field Service Technician - Lottery Equipment

SCIENTIFIC GAMES; Oklahoma; On-site; USD 42,000 - 62,000; Full time

Job summary

Scientific Games, a global leader in lottery systems, is looking for field service professionals to service lottery machines, install and perform preventative maintenance. No lottery industry experience required; we provide training and tools.

You will care for customer needs, resolve equipment and communication concerns, and help with new installations. Join a team that values customer service and technical excellence, with opportunities to advance within the company.

Qualifications

• Must have a high school diploma or equivalency.
• Experience troubleshooting computer software and hardware.
• Excellent interpersonal, verbal, and written communication skills.
• Promptly respond to customer/management requests and feedback.
• Self-motivated with strong initiative.
• Strong organizational and time-management abilities.
• Ability to assess repair options to minimize downtime.
• Ability to lift/move up to 50 pounds and climb ladders.

Responsibilities

• Provide an uncommon customer experience using your technical skills.
• Communicate the value of our services and match products with customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Resolve customer challenges on first contact, taking ownership.

Skills

Troubleshooting software

Troubleshooting hardware

Interpersonal communication

Verbal communication

Written communication

Self-starter

Time management

Problem solving

Report analysis

Lifting 50 pounds

Ladder climbing

Education

High school diploma or equivalent

Job description

Scientific Games, a global leader in lottery systems, is looking for field service professionals to service lottery machines, install and perform preventative maintenance. No lottery industry experience required; we provide training and tools.

You will care for customer needs, resolve equipment and communication concerns, and help with new installations. Join a team that values customer service and technical excellence, with opportunities to advance within the company.